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GIGABYTE Stable Models (GSM) program is now available for our customers and users who need a long-term stable supply of motherboards. GIGABYTE guarantees at least 2+ years production and supply, cross-ship service, and with no minimum order restrictions.
Minimum 2+ Years Supply : GSM are guaranteed to have a longer lifespan than other models, and have at least 2+ years product supply and availability from the initial product model release date. Please refer to the GSM release date, and product models listed below.
Advanced Replacement Service : GSM products are equipped with privileged cross-ship service which helps customers get their systems back up to speed faster, with as little down time as possible. GSM cross-ship service offers GSM owners a replacement product shipped to them prior to returning the defective item back for warranty service. One way overnight shipping is included. To qualify for the program, GSM owners need to provide the following items for GSM cross-ship service*.
Proof of purchase: Invoice or sales receipt of specified GSM product stamped within 2+ years from purchase date.
A valid credit/debit card with good standing (your card will be held with the amount of the MSRP of the GSM product during the cross-ship process; credit shall be released after receipt of defective item is verified with no physical damage(s); if defective item not received within 14 days after customer receives the replacement, the holding amount will be converted to a valid charge/debit).
 
GSM Advanced Replacement Service
Categories / Benefits
Standard RMA Program
GSM Advanced Replacement Service
Membership Level
Standard Partner
Valued Partner1
Premier Partner1
Qualified Products
All GIGABYTE Motherboard Models
GSM Motherboard Models

MOQ Required

N/A
50+ Motherboards / month
200+ Motherboards / month
Product Warranty
3 Years from Purchase Date

3 Years from Purchase Date

Advanced Swap Service
Depending on Availability
3 Years from Purchase Date
RMA Process Time
2-3 Business Days
1-2 Business Days2
Valid Credit Card Required
Yes3
Yes3
No
Swap Q'ty Limit
Depending on Availability
No
10 pcs
Shipping Method
(Covered by GIGABYTE)
Outbound, Ground
Outbound, Overnight
Inbound, Ground
(GSM MB only)
RMA Return to GIGABYTE
30 Days
14 Days of Submitting Service Request
Program Support
Phone / E-mail / Website
Hotline4 / E-mail / Website / Live Chat (TBA)
 

1. GSM membership level will be re-evaluated quarterly.
2. For same business day processing, RMA request must be completed by 12PM (PST)
3. If valid credit card is required, the information must be submitted by 12PM (PST)
4. Hotline Service:+1-626-986-4278 (USA)

 
 
How to Request GSM Replacement Service
Option 1
 
Option 2
 
  For GSM motherboard replacement,  
  contact GIGABYTE's Authorized  
  Distributors within 30 days of  
  purchase  
 
 
   
 
  Contact GIGABYTE for Advanced  
  Replacement Service via e-mail  
  or website (GSM Models only)  
 
 
   
   
 
 
 
 
 
     
  GIGABYTE's Authorized Distributors  
  should provide replacement  
  motherboard(s)  
 
 
   
 
     
  GIGABYTE will send out replacement  
  board(s) immediately after RMA  
  request is completed  
 
 
   
   
 
 
 

All intellectual property rights, including without limitation to copyright and trademark of this work and its derivative works are the property of, or are licensed to,
GIGA-BYTE TECHNOLOGY CO., LTD. Any unauthorized use is strictly prohibited.

GIGABYTE GA-H110M-S2H-GSM GA-B75M-D3H GA-Q87TN GA-H81M-S2PV GA-H81M-S2H-GSM GA-B150N-GSM GA-Z97N-WIFI GA-H97N-WIFI GA-H97M-D3H GA-Q87M-D2H GA-H61M-S2PV GA-H97N GA-H170M-D3H GA-Q87N GA-H81M-HD3 GA-Q170M-D3H GA-B85M-D3H GA-B150M-D3H-GSM GA-H81N GA-H170M-DS3H